You can reach us by email at info@wearelab.com. Our customer service team is available Monday to Friday from 9:00 AM to 5:00 PM (GMT), and Saturday to Sunday from 10:00 AM to 4:00 PM (GMT).

During checkout, you'll find a field to enter your discount code or gift voucher. Simply enter the code and click "Apply" to see your discount reflected in the order total. Please note that discount codes cannot be combined with other offers unless stated otherwise.

Orders are typically processed and shipped within 1 business day, excluding weekends and holidays. Delivery times vary by destination:

• UK: 3-7 business days
• Europe: 4-10 business days
• USA: 4-8 business days
• Rest of World: 6-12 business days

If you need to change or cancel your order, please contact us at info@wearelab.co as soon as possible. We'll do our best to accommodate your request, but please note that once an order has been processed and shipped, we cannot guarantee changes or cancellations.

If you haven't received an order confirmation email, please check your spam or junk folder first. If you still can't find it, contact us at info@wearelab.co with your order details, and we'll verify your order status and resend the confirmation.

Yes! Once your order has been shipped, you'll receive a tracking number via email. You can use this number to track your order's progress on our tracking page or directly through the carrier's website.

If your order hasn't arrived within the estimated delivery timeframe, please first check your tracking information to see the current status. If the tracking shows the order was delivered but you haven't received it, check with neighbors or your building's reception. If you still can't locate your order, please contact us at info@wearelab.co with your order number, and we'll investigate and help resolve the issue.

You have 30 days from the date of delivery to return your LAB jewelry. We believe this gives you plenty of time to see your piece in person, try it on, and make sure it's exactly what you wanted. Your satisfaction is our priority.

Returns within the UK are free of charge. We'll provide you with a prepaid return label so you can send your item back at no cost to you. For international returns, return shipping costs are the responsibility of the customer. Please contact our team at info@wearelab.co.uk for specific return instructions based on your location.

Yes, we're happy to help with exchanges. If you'd like a different finish (for example, swapping sterling silver for 18K gold plated, or vice versa), or if you'd like to exchange for a different quantity pack, simply contact us at info@wearelab.co.uk. We'll arrange for your exchange and ensure you receive your preferred item as quickly as possible.

Once we receive your returned item and confirm it's in its original condition, we'll process your refund within 3-5 business days. The refund will be issued to your original payment method. Depending on your bank or card provider, it may take an additional 5-10 business days for the funds to appear in your account.

We take great care in packaging every order, but if your jewelry arrives damaged or defective, we'll make it right immediately. Please contact us at info@wearelab.co.uk within 48 hours of receiving your order, and include photos of the damage. We'll arrange for a replacement to be sent to you right away at no additional cost, or process a full refund if you prefer. Your satisfaction is covered by our 2-year warranty.

The beauty of LAB jewelry is that it's designed to maintain its shine with minimal effort. Thanks to the protective rhodium coating, your piece naturally resists tarnishing and stays brilliant through everyday wear. You can wear it in the shower, during workouts, or in the sun without worry—it's waterproof, tarnish-free, and sweat-resistant.

For routine care, simply wipe your jewelry with a soft, lint-free cloth occasionally to remove any oils or residue. If needed, you can gently clean it with lukewarm water and mild soap, then pat dry with a soft cloth. Avoid harsh chemicals, abrasive cleaners, or rough materials that could scratch the surface. Store your LAB jewelry in its original gift box or a soft pouch when not wearing it to prevent scratches from contact with other items. With these simple steps, your piece will maintain its stunning shine for years to come.

Our LAB diamond pendant features a generous 4mm bail size, which is the opening at the top of the pendant. This universal design means you don't need to worry about sizing—the pendant fits on virtually any necklace or bracelet you already own, typically accommodating chains up to 3-4mm thick.

This versatility is intentional. You can wear your LAB pendant on a delicate sterling silver chain for an elegant look, switch to a thicker gold chain for a bolder style, or even add it to a charm bracelet. The 4mm bail makes it easy to change your look day to day without purchasing multiple pieces. If you're ordering without a chain, simply thread your pendant onto any necklace that suits your personal style—from minimalist to statement pieces. This flexibility is part of what makes LAB jewelry so practical and wearable for everyday life.