Returns & Refunds

30-Day Hassle-Free Returns

We're confident you'll love your purchase—but if something isn't quite right, we've got you covered.

You have 30 days from the date you receive your order to return any item(s). Please note that we currently offer refunds or gift cards only; exchanges are not available at this time.

Return Requirements

To ensure a smooth return process, please make sure:

  • Items are unworn and in original condition – free from stains, signs of wear, or damage
  • All original labels and tags remain attached
  • Items are returned within 30 days of delivery

All returns are thoroughly inspected before refunds are processed.

Special Circumstances

  • Post-delivery damage: We cannot accept returns for items damaged after delivery, including accidental damage or improper use during adjustments

Received a Damaged or Faulty Item?

We sincerely apologize if this has happened. Please contact our support team immediately at info@wearelab.co so we can resolve this quickly and simply.

How to Return an Item

  1. Contact our customer service team at info@wearelab.co
  2. Provide your order number and detailed reason for return
  3. Include supporting photos if applicable
  4. Our team will guide you through the next steps

Contact Us

Opening Hours:

  • Monday to Friday: 9:00 AM – 5:00 PM (GMT)
  • Saturday & Sunday: 10:00 AM – 4:00 PM (GMT)